Commercial Growth Review for service businesses
A focused review of where commercial opportunities are being delayed, lost or underdeveloped — from enquiry handling and quoting through to follow-up, renewals, account growth and operational delivery.
Where service businesses lose commercial value
Many service businesses are busy, but still lose value through weak visibility, inconsistent follow-up, unclear ownership, slow quoting, missed renewals, underdeveloped accounts or disconnected systems. The issue is not always lack of demand. Often, the commercial engine is not clear, measured or supported properly.
Enquiry handling
Enquiries are handled inconsistently.
Quote follow-up
Quotes are sent but not followed up properly.
Ownership gaps
Remedial work or renewals are not clearly owned.
Account development
Existing customers are not developed systematically.
Pipeline visibility
Visibility depends on inboxes, spreadsheets or individual memory.
Operational drag
Growth creates more admin rather than better control.
Disconnected systems
Systems do not support the way the business actually works.
Designed for contract-driven service businesses.
The Commercial Growth Review is designed for service businesses where growth depends on enquiries, quotes, contracts, renewals, account development and reliable delivery.
Technical and built-environment services
Facilities management, construction-related services, fire and security, M&E, HVAC and commercial maintenance.
Outsourced and professional services
Outsourced services, professional services and other recurring or contract-led service businesses.
Selected specialist providers
Recruitment and staffing, plus selected healthcare-service providers where commercial growth and reliable delivery are closely linked.
What we review
Commercial first. AI and systems only where they genuinely support the outcome.
Enquiry handling and qualification
How demand enters the business and how the right opportunities are identified.
Quote/proposal process
How quotes and proposals are produced, controlled and progressed.
Follow-up discipline
Whether the business has a clear, owned follow-up rhythm after quotes and proposals are issued.
Renewal and remedial-work process
How repeat, remedial and renewal opportunities are identified, owned and converted.
Account development
How existing customers are developed beyond reactive service delivery.
Commercial visibility and reporting
What leadership can see about pipeline, conversion, renewals, account growth and constraints.
Process gaps and handover points
Where commercial work passes into operations, delivery or administration — and where value gets stuck.
Systems, workflows and AI opportunities
Where better tools, dashboards or automation could help without turning technology into the headline.
What you receive
The output is not a generic advice document. It gives the leadership team a clear view of where commercial performance is being restricted, what should be fixed first and what practical changes would make the biggest difference.
Commercial leakage map
A clear view of where value is being delayed, lost or underdeveloped.
Current-state process view
A practical map of the current enquiry, quote, follow-up, renewal and account-growth flow.
Priority findings
The issues most likely to affect commercial performance, control or delivery.
Systems and workflow diagnostic
Where existing systems are helping, where they are creating drag, and where better tools may be needed.
90-day improvement plan
A practical sequence of changes focused on the next measurable improvement.
Leadership review session
A final session to walk through findings, priorities and the recommended next step.
How the review works
Typically completed within 10 working days once the required information has been provided.
Initial review call
Confirm the commercial context, constraints and whether the review is the right first step.
Information gathering
Collect the relevant context, process notes, reporting and examples.
Commercial process review
Review enquiry, quote, renewal and account-growth activity.
Systems assessment
Assess the workflows, tools and handover points supporting the commercial process.
Findings and recommendations
Identify the highest-value issues and the practical changes required.
90-day plan and leadership session
Agree the priority actions and walk through the plan with the leadership team.
A fixed-scope paid engagement.
The Commercial Growth Review is a fixed-scope paid engagement. Pricing and scope are confirmed after an initial conversation to make sure the review is appropriate for the business.
After the review, the business can implement the plan internally or work with DSCG on the next stage. This may include retained commercial support, workflow improvement, dashboard design, AI implementation or a focused implementation sprint.
- Commercial Growth Partner Retainer
- Implementation Sprint
- Commercial Systems & Builds
- AI Implementation where useful
Start a Commercial Growth Review enquiry
Tell us a little about your business and what you want to improve. DSCG will review the information and come back to you to confirm whether a Commercial Growth Review is the right next step.
Ready to find where commercial value is being lost?
Start with a short conversation. If there is a fit, DSCG can recommend whether a Commercial Growth Review is the right next step.